Forum or ticket system
We encourage you to use a forum for asking questions, in this way, we can share our knowledge and experience with others. Besides, we have a ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email, we will not answer them on the forum.
Support is available from Monday to Friday, from 8.30 AM to 5.00 PM (GTM+7). Leotheme will not support in public holiday. All information about the public holiday, we will notify Leotheme’s Facebook and our forum.
Support Domain limitations
By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support. Meanwhile, "Club Membership" are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.
Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, leotheme will support to install theme when you pay developer package.
Customization requests beyond the scope of support is available using our custom work services. You can send your request to leotheme.com, we will notify the cost to you.