Forum or ticket system
We encourage you to use forum for asking questions, by this way, we can share our knowledge and experience to others . Besides, we have ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email , we will not answer them on forum.
Support Timing
Support is available from Monday to Friday, 8.30 AM to 5.30 PM . Leotheme will not support in public holiday. All information about public holiday, we will notify at Leotheme’s facebook and our forum.
Support Domain limitations
By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support. Meanwhile, "Club Membership" are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.
Support Scope
Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, leotheme will support to install theme when you pay developer package.
Delayed Support
Everyday, we receive lots of support tickets from other resources so the delay in support is inevitable. If beyond 24 hrs you do not receive our reply, you can escalate the issue for intervention with any of the following ways :1. Send email again to This email address is being protected from spambots. You need JavaScript enabled to view it. , 2. Fill in help desk support,3. Provide ticket ID and your problem via Chat ( right bottom), 4. Ping us on facebook
Paid Support
Customization requests beyond the scope of support is available using our custom work services. You can send your request to leotheme.com, we will notify the cost to you.
Consuelo Carrillo , 14 Sep, 2015 #
That's great!FanLeo , 23 Sep, 2011 #
Wow, Great Design! I will buy it rightnow :)