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Support Police

In: Blog

 

Forum or ticket system

We encourage you to use a forum for asking questions, in this way, we can share our knowledge and experience with others. Besides, we have a ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email, we will not answer them on the forum.

Support Timing

Support is available from Monday to Friday, from 8.30 AM to 5.00 PM (GTM+7). Leotheme will not support in public holiday. All information about the public holiday, we will notify Leotheme’s Facebook and our forum.

Support Domain limitations

By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support.  Meanwhile, "Club Membership" are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.

Support Scope

Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, leotheme will support to install theme when you pay developer package.

Delayed Support

Everyday, we receive lots of support tickets from other resources so the delay in support is inevitable. If beyond 24 hrs you do not receive our reply, you can escalate the issue for intervention with any of the following ways :1. Send email again to This email address is being protected from spambots. You need JavaScript enabled to view it. , 2. Fill in help desk support,3. Provide ticket ID and your problem via Chat ( right bottom), 4. Ping us on facebook

 Paid Support

Customization requests beyond the scope of support is available using our custom work services. You can send your request to leotheme.com, we will notify the cost to you.

 

 

 

Web: http://leotheme.com, Email: leotheme@gmail.com Skype: hatuhn

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More themes

And all future Templates are only available as long as you stay

Support Policy

What Are Included?
  • QUICKSTART INSTALLATION PACKAGE

    This Package packed All Modules, Templates, Userguide, DataSameple. By using this package, you will get the site the same as the demo

  • PSD SOURCES

    All our templates are delivered with source Adobe.PSD files.

  • INCLUDED EXTENSION PACKAGES

    You can get All of Template, Modules, Plugins... which we use for the demo.

Information
  • DESIGNER

    This Package packed All Modules, Templates, Userguide, DataSameple. By using this package, you will get the site the same as the demo.

  • SUPPORT CONTACT

    If you have any problems, please contact us! We will reply as soon as possible we answer all emails within 24 hours.

    Email:leotheme@gmail.com

Cookie notice

We use cookies and other tracking technologies on our website, some of which are placed by third parties. We do this to ensure the functionalities on the site, measure and analyze user traffic and create general statistics regarding the use of the page, as well as for targeted marketing, such as retargeting.

By clicking on "Accept All", you agree that we and third parties may place cookies for these purposes and that we and third parties may use your collected personal information (e.g. IP address, device ID and browsing behavior) in the context of targeted marketing. Our processing of collected personal data for the other purposes are based on our legitimate interest, cf. GDPR article 6, 1 (f).

Under "Cookie settings" you can choose which specific cookies you consent to. If you disable all cookies, you will only use the strictly necessary cookies.

At all times you can change or withdraw your consent to the placement of cookies and the processing of personal data. For further information, please read our Cookie Policy and Privacy Policy.

Google's Privacy & Terms site

Cookie settings

You can choose to accept all cookies or you can customize your cookie settings so only some of the categories of cookies listed in the left column are placed on your device. You can also choose to deny all cookies except for strictly necessary cookies. At all times you are able to withdraw your consent or amend your cookie settings. For further information, please read our Cookie Policy and Privacy Policy.

Always Active

Necessary cookies help leotheme.com function properly by enabling essential features such as secure user login, saving your cookie consent preferences, and maintaining website stability. These cookies do not collect any personal data that can identify you.

Functional cookies on leotheme.com enable advanced features such as sharing website content on social media, submitting feedback, and supporting third-party tools that enhance user experience. These cookies ensure interactive services work smoothly across the site..

Statistical cookies on leotheme.com help us analyze how visitors interact with the site by collecting anonymous data such as page views, traffic sources, bounce rates, and overall usage trends. This information allows us to improve website performance and user experience.

Marketing cookies on leotheme.com are used to deliver personalized advertisements tailored to your interests based on your browsing behavior across our site. They also help us measure the performance and effectiveness of our marketing campaigns to ensure more relevant content and offers.

Unclassified cookies on leotheme.com are cookies that are currently under review and have not yet been assigned to a specific category. We are analyzing their purpose to ensure full transparency and compliance with data protection standards.


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