Support Police

In: Blog

Forum or ticket system

We encourage you to use a forum for asking questions, in this way, we can share our knowledge and experience with others. Besides, we have a ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email, we will not answer them on the forum.

Support Timing

Support is available from Monday to Friday, from 8.30 AM to 5.00 PM (GTM+7). Leotheme will not support in public holiday. All information about the public holiday, we will notify Leotheme’s Facebook and our forum.

Support Domain limitations

By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support. Meanwhile, "Club Membership" are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.

Support Scope

Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, leotheme will support to install theme when you pay developer package.

Delayed Support

Everyday, we receive lots of support tickets from other resources so the delay in support is inevitable. If beyond 24 hrs you do not receive our reply, you can escalate the issue for intervention with any of the following ways :1. Send email again to This email address is being protected from spambots. You need JavaScript enabled to view it. , 2. Fill in help desk support,3. Provide ticket ID and your problem via Chat ( right bottom), 4. Ping us on facebook

Paid Support

Customization requests beyond the scope of support is available using our custom work services. You can send your request to leotheme.com, we will notify the cost to you.