Leo Theme Refund Policy - applied since 3/2018

By Dinh Nghia Tran In: Blog




To assure of our high quality of products or services and protect customer’s right, we are giving here our 10 days money back guarantee refund policy for all purchases at Leotheme.com via Paypal or other payment methods that were taken to make an order from Leotheme - the new refund policy is applied since March 2018.

If you are not entirely satisfy with your purchase, you can ask for a refund or exchange items within 10 days since the date of your purchase.

However, given the nature of downloadable digital items and to avoid some efforts of refund policy abuse, we  only offer a refund or credit on a purchase when you are eligible for Refund. 

You can ask for Refund when:

  • The item is much different from the description or preview/ demo version

  • The item does not work the way it should and can’t easily be fixed

  • Support is not provided as promised

You CAN’T get the Refund when:

  • The refund request is after 10 days from the date of purchase

  • The item is similar to the description but you simply change your mind

  • You have downloaded it but you don’t have enough expertise to use it

  • Abuse cases are detected, as abnormal high number of download within 10 days

  • The refund request is for membership or membership renewal

  • You buy the item by mistakes

  • You refuse to get supported from us

Please note that, the Refund policy is not applied for discounted or sale off items under no circumstance 

Where to get the Refund?

Please send your Refund Request including your transaction ID /order ID and reason for refund to us via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will reply your request within 24 hours.

Kindly note that we will make every attempt to process the refund as quickly as possible but Paypal or financial institution can take up to 20 days for the refund to reflect your bank/card account.

Dinh Nghia Tran

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