To assure of our high quality of products or services and protect customer’s right, we are giving here our 10 days money back guarantee refund policy for all purchases at Leotheme.com via Paypal or other payment methods that were taken to make an order from Leotheme - the new refund policy is applied since March 2018.
If you are not entirely satisfy with your purchase, you can ask for a refund or exchange items within 10 days since the date of your purchase.
However, given the nature of downloadable digital items and to avoid some efforts of refund policy abuse, we only offer a refund or credit on a purchase when you are eligible for Refund.
You can ask for Refund when:
The item is much different from the description or preview/ demo version
The item does not work the way it should and can’t easily be fixed
Support is not provided as promised
You CAN’T get the Refund when:
The refund request is after 10 days from the date of purchase
The item is similar to the description but you simply change your mind
You have downloaded it but you don’t have enough expertise to use it
Abuse cases are detected, as abnormal high number of download within 10 days
The refund request is for membership or membership renewal
You buy the item by mistakes
You refuse to get supported from us
Please note that, the Refund policy is not applied for discounted or sale off items under no circumstance
Where to get the Refund?
We will reply your request within 24 hours.
Kindly note that we will make every attempt to process the refund as quickly as possible but Paypal or financial institution can take up to 20 days for the refund to reflect your bank/card account.